Application Support

A rapid-response support plan for business critical applications
Application Support

When the stability of your website is essential to your business, it pays to have a rapid-response support plan on call. A broken feature on your web presence reflects badly on your brand in the long term, while costing you revenue in the short term. The level of support available when issues occur is what separates professional companies from the rest.

Technocrat’s Business Critical Support plan connects you directly with our on-call support engineers. Whether your web server goes down on a weekend, a new security patch is released or customers are reporting broken functionality on your site, you report fault directly with expert engineers.

Our support engineers respond to, investigate and resolve issues in compliance with an industry-leading Service Level Agreement.

Features

Rapid Reponse

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Up to a 1 hour response time SLA for mission critical support plans.

Availability

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We’re there for you up to 16 hours per day, 7 days per week, 365 days per year via phone, email or our dedicated online customer support system.

Website Availability Monitoring

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Technocrat uses the globally recognised New Relic application monitoring tool to monitor specified URLs on your site. Should that URL stop responding for a period of time an urgent issue will be raised automatically against your support plan, for investigation within the terms of your SLA.

 

More features

Automatic Drupal Security Update Patching

When a security release is announced via Drupal’s security advisories report (https://www.drupal.org/security), and that security release concerns Drupal core, or a community developed (contrib) code module installed on your website, then an issue will be automatically created.

Clear communication

You’ll never be left waiting on an issues status update by our on-call engineers that provide frequent issue resolution updates via your dedicated customer incident management system.

 

Talk to us today

If you have any questions about Drupal and Technocrat, call us on 1300 830 500 or
Talk to us today

 

Recent Projects

 

Foxtel Presto

Drupal Development, Migration & Support

Technocrat are a rare breed; they delivered on time and on budget, had expert knowledge and never quit.

Technology Delivery, Michelle Stevens

 

Foxtel Presto

Manningham Council

Drupal Development & Support

The new Drupal Intranet is one of the best, most successful large-scale rollouts we have had in my 7 years here - thanks to Technocrat.

Web Communications, Donna Russ

Manningham Council website screeshot