Privacy

1. What this policy is about

Technocrat is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, or engage with any of our services.

By accessing or using our website, you agree to the practices described in this Policy. 

2. Purpose

It is designed to ensure compliance with the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals. 

Technocrat endorses and aspires to PCI DSS 3.0 level compliance. 

3. Information we collect 

We collect personal information only when it is necessary to deliver our services or respond to enquiries. This may include:

  • Name
  • Email address
  • Phone number
  • Job title
  • Company name
  • Business address
  • Any other information you choose to provide when contacting us. 

This information  is typically collected when you:

  • Submit an enquiry or contact form
  • Request information about our services
  • Communicate with us directly 

To access our customer support features, you must submit personally identifiable information. This may include, but is not limited to, a unique identifier, such as a username and password, or the provision of sensitive information during password recovery.

4. Cookies and Website Analytics 

Our Website uses cookies and similar technologies to enhance functionality and improve the user experience. We may collect technical usage information such as: 

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referral sources 

We use tools such as Google Analytics and Google search console to analyse website traffic and performance. These tools may collect data in accordance with their own privacy policies. 

You can disable cookies via your browser settings if you prefer. 

5. How we use your information. 

Technocrat uses personal information to:

  • Provide and deliver our website development and digital services.
  • Respond to enquiries and communicate with clients or prospects.
  • Share information about our services (only where appropriate).
  • Manage business operations, including invoicing and administration.
  • Improve our Website and service offerings.

Information to assist us in gauging visitor traffic, trends and delivering personalised content to you while you are on our website. 

We do not sell, rent, or trade your personal information.

6. Disclosure to Third Parties 

Technocrat does not share personal information with third parties, except:

  • Where required by law or a regulatory authority
  • Where data is processed through a third party tool’s used for analytics or website functionality.

Any such providers are only given access to information strictly necessary for their functions. 

7. Data Security 

Technocrat takes all responsible steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Security measures include:

  • Secure systems and access controls.
  • Electronic safeguards and encryption where appropriate.
  • Technocrat's Information and Security Management System is aligned with ISO 27001 standards. 

8. Data Retention and Deletion 

Technocrat only retains personal information for as long as necessary for business or legal purposes.

You may request to access your information or that we:

  • Delete your personal information
  • De-identify your personal information

Technocrat reserves the right to charge a fee for searching for and providing access to your information on a per-request basis.

Requests can be made by contacting the details below. 

Technocrat welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours, Monday to Friday.

Call:  1300 830 500
Email: info@technocrat.com.au
Post: Attn: Privacy Policy,
Technocrat,
526 / 368 Sussex St 
Sydney NSW 2000

9. Changes to this Privacy Policy 

Technocrat may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our Website means you accept this Policy and any changes that occur.